What is the process of converting paper vouchers into Pluxee Gift app credits?

Modified on Fri, 12 Jan 2024 at 11:15 AM

This feature is only valid for Sodexo Premium Pass voucher and Sodexo Meal and Food Pass


GCs given under and labeled with Rewards and Loyalty are not valid for conversion

You must bring your paper vouchers and present these to any of our Pluxee Customer Care Representative in our offices:

  • Makati Office:
    – 11F BA Lepanto Bldg. 8747 Paseo De Roxas St., Makati City
     – Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays
  • Cebu Office:
    -2nd Floor, Unit 218 Axis Entertainment Ave., Vibo Place, N Escario Street, Cebu City
     -Operating Hours: Mondays to Fridays, 9AM to 6PM except for weekend and holidays


NOTE:

1. Our Customer Care Representative will ask you to surrender your paper vouchers to process the conversion.

2. Once surrendered, we will validate the paper vouchers and will ask you the following details:
– Full Name
 – Mobile Number

3. Our System generated One-Time-Pin (OTP) will be sent to your mobile number.

4. We will ask you to provide the OTP to proceed with the conversion process.

5. Our Customer Care Representative now processes the conversion by checking the validity and authenticity of the gift certificates.


**Depending on the number of pcs. to be converted, below is the turnaround time to receive the Pluxee Gift credits:
-1 to 50 pcs: up to 3 working days from January to December
-51 to 100 pcs: up to 3 working days from February to September and up to 5 working days from October to January
-101 to 200 pcs: up to 5 working days from February to September and up to 7 working days from October to January
-More than 200 pcs: to be determined as agreed with the customer.
 -All conversion of Sodexo Paper vouchers will be done after the actual receipt of passes at Pluxee Makati Office


6. Click  here for a quick guide on our Pluxee Voucher Conversion

7. A notification via Pluxee Philippines app will be sent to you to confirm the conversion and credits loaded to the Pluxee Philippines App.

8. Your Pluxee Gift credits can be used at over 17 merchants and e-commerce platforms.  To view the complete list and locations of these merchants, just click merchantlocator.pluxee.ph .

9. Click here for a quick guide on how to use and redeem your Pluxee Gift credits.


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