1. You must bring your SM Gift Pass and present to any of SM Customer Service.

2. SM Customer Service will ask you to surrender your SM Gift Pass to process the conversion. 

3. Once surrendered, the SM Customer Service will count and validate the authenticity of each SM Gift Pass. 

4. The SM Customer Service may ask for your Mobile Number.

5. A System generated One-Time-Pin (OTP) will be sent to the your mobile number

6. You must provide the OTP to the SM Customer Service.

7. SM Customer Service is now ready to process the conversion by scanning the barcodes of the validated SM Gift Pass. 

8. Once converted, A notification via Sodexo+ App will be sent to you to confirm the conversion and credits loaded to the Sodexo+ App.

9. Converted SM Gift Pass Credits can now be used in any SM Store branches as well as select SM affiliate stores except SM Cinema and SM Markets.

**Please note that SM Gift Pass can only be converted at any SM Customer Service.