If your credits were deducted but was not successful at the merchant side, you have 2 options:


1. Go to branch Customer Service as soon as your credits were deducted

2. Ask them to send a request to Sodexo for a refund 

3. Sodexo will reverse your credits in 2-5 business days from the time merchant has sent the request


1. Call or email Sodexo at:



2. Send the ff details:

    Subject: Refund Request

    Merchant Name


    Payment ID of your transaction (found at the upper left corner of the transaction)

    Mobile Number/Email Address registered to the app

    Amount Deducted

    Date and Time of Transaction

3. Sodexo will reverse your credits in max of 15working days