How do I request for a refund of my credits? : Sodexo Philippines BRS Customer Care

How do I request for a refund of my credits? Print

Modified on: Sat, 5 Sep, 2020 at 9:53 AM

If your credits were deducted but was not successful at the merchant side, you have 2 options:

OPTION 1

1. Go to branch Customer Service as soon as your credits were deducted

2. Ask them to send a request to Sodexo for a refund

3. Sodexo will reverse your credits in 2-5 business days from the time merchant has sent the request

OPTION 2

1. Call or email Sodexo at:

02-86894700

2. Send the ff details:

Subject: Refund Request

Merchant Name

Branch

Payment ID of your transaction (found at the upper left corner of the transaction)

Mobile Number/Email Address registered to the app

Amount Deducted

Date and Time of Transaction

3. Sodexo will reverse your credits in max of 15working days

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How do I request for a refund of my credits? Print