If your credits were deducted but was not successful at the merchant side, you have 2 options:
OPTION 1
1. Go to branch Customer Service as soon as your credits were deducted
2. Ask them to send a request to Sodexo for a refund
3. Sodexo will reverse your credits in 2-5 business days from the time merchant has sent the request
OPTION 2
1. Call or email Sodexo at:
customercare.svc.ph@sodexo.com
02-86894700
2. Send the ff details:
Subject: Refund Request
Merchant Name
Branch
Payment ID of your transaction (found at the upper left corner of the transaction)
Mobile Number/Email Address registered to the app
Amount Deducted
Date and Time of Transaction
3. Sodexo will reverse your credits in max of 15working days