What are the Terms and Conditions of my GrabFood E-Voucher?

Modified on Mon, 22 Jan 2024 at 10:58 AM

GrabFood E-Vouchers T&C 


I. Introduction 


By converting your Pluxee Gift credits within the ‘STORE’ tab section of the Pluxee Philippines app, you are bound by these Terms and Conditions (hereafter referred to as “T&C”). If you are accepting this T&C on behalf of a company, organization, government, or any other juridical person, you represent and warrant that (a) you are legally authorized to do so, (b) the entity agrees to adhere to the provisions of this T&C and (c) neither you nor the entity are barred from using the Pluxee Philippines app or accepting the T&C under the laws of applicable jurisdiction. 

II. Scope 


This T&C covers all Pluxee Philippines Inc.’s (“Pluxee”) Pluxee Gift credits  to GrabExpress Inc.’s (“GrabFood”) e-voucher conversion transactions within the Pluxee Philippines app starting May 4, 2021. 


III. Pluxee Philippines app E-Voucher Conversion Terms 


A user may convert his/her Pluxee Gift credits to a GrabFood e-voucher within the ‘STORE’ tab of the Pluxee Philippines app, as long as the user has enough credits to convert within his/her Pluxee Philippines app. 


Upon conversion, a unique alphanumeric code with an associated denomination based on its sequence will be sent directly to the user, via in-app notification and/or email notification.  
The user is responsible and accountable for his/her received unique code. The user acknowledges and agrees that Pluxee  shall not be held responsible or liable, whether directly or indirectly, for any damages or loss caused, sustained, or experienced by the user or any other person, in connection with the use of the unique code on the applicable GrabFood platform. The same applies for unused unique codes that will expire within the validity period.  


In the event of expired unique codes, Pluxee and Grab Philippines shall not refund or reissue any amount to the user, whether in form of Pluxee Gift credits  or GrabFood e-vouchers. 


IV. GrabFood’s Terms & Conditions


a. All converted unique GrabFood codes are valid for redemption on Grab Philippines’ mobile app – GrabFood section. Each GrabFood code has an equivalent validity date per denomination. This is reflected in the email notification sent from Pluxee  Philippines (giftcredits@notifications.pluxee.ph).

b. The unique voucher code may only be used on Grab mobile app available on iOS and Android versions. 

c. The unique voucher code may be redeemed for a single transaction, one-time use only. Partial redemption is not allowed. If the total value of the voucher is not used up, there will be no change or credits applicable. If the total purchase goes beyond the applicable voucher amount, the user will shoulder and pay the difference through any other payment modes available in the Grab platform. 

d. The unique voucher code may be redeemed at no minimum spend. 

e. The unique GrabFood voucher code is valid for GrabFood restaurants only. GrabFood voucher codes are not applicable on GrabMart, GrabExpress, or GrabCar.

f. The unique voucher code is non-refundable, non-exchangeable, non-extendable, and non-voidable. 

g. The unique voucher code is valid for new and existing users of GrabFood.

h. The unique voucher code cannot be used in conjunction with other discounts and promotions. 

i. The unique voucher code may not be applicable for select GrabFood restaurants. GrabFood restaurants have their own set of terms and conditions that may override any of the abovementioned conditions. 

j. The unique voucher code may be subject to applicable policies of Grab as found in Grab Philippines’ official website (https://www.grab.com/ph/terms-policies/transport-delivery-logistics/). When using the service, all applicable laws to you and to your use of the service must be complied. 

k. For any questions or clarifications, you may contact the GrabFood Help Centre at https://help.grab.com/passenger/en-ph/115002258448-Food  


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