Sodexo Philippines BRS Customer Care

1. Log into your Sodexo+ app, click the ‘SHOP’ tab, choose ‘GrabFood’ on the list of Merchants, and select the denomination amount to redeem 

2. Take note of the expiry date, review the payment details, and tap ‘Pay’. Make sure you have enough Sodexo+ Premium Pass digital GC credits to convert 

3. Check the Terms & Conditions regarding the use of e-voucher codes at http://shopterms.merchants.sodexo.ph and make one final swipe to proceed with the conversion transaction

4. A unique GrabFood e-voucher alphanumeric code with a corresponding denomination value and validity date period will be sent to you in your Sodexo+ app. Details will also be saved on your app’s ‘Inbox’ tab and sent to your registered email address. 

5. Log in on Grab Philippines’ mobile app, go to GrabFood section, fill out your cart, and enter your GrabFood e-voucher code upon checkout to redeem 

6. The e-voucher code is valid on GrabFood only. GrabMart is not included. 

7. Delivery fee is not covered by the e-voucher code. 

8. Only one (1) GrabFood e-voucher code may be used per transaction. If the total value of the voucher is not used up, there will be no change or credits applicable. If the total product purchase goes beyond the voucher amount, the user will pay the difference through other payment modes available in GrabFood. 

9. The e-voucher code is non-transferable, non-refundable, and non-exchangeable. 

10. The GrabFood e-voucher code may be subject to other terms and conditions of GrabFood and its partner Sellers/Stores, applicable on the Grab platform.  

11. For any questions or clarifications, you may refer or report an issue to the GrabFood Help Centre at https://help.grab.com/passenger/en-ph/115002258448-Food