Mobile Pass FAQs

What is Sodexo Mobile Pass?
The Sodexo Mobile Pass is a gift certificate in the form of a 10-digit code that can be instantly sent and received through SMS, e-mail or the Mobile Pass a...
Tue, 2 Jun, 2020 at 6:14 PM
Where can I redeem my Mobile Pass?
The Sodexo Mobile Pass is accepted in thousands of merchants nationwide. Visit our Merchant Locator at http://mp.sodexo.ph to view our complete list of part...
Wed, 13 May, 2020 at 2:25 PM
How do I redeem my Mobile Pass?
Simply present the Mobile Pass code to merchants via SMS, Email, or the mobile app. Our partner merchants have been properly trained to accept the Mobile Pa...
Wed, 13 May, 2020 at 2:33 PM
Is my Mobile Pass transferrable?
Yes. Just forward the SMS/Email message to your recipient. You may also transfer using the Mobile Pass app.
Wed, 13 May, 2020 at 2:33 PM
Can I use multiple Mobile Passes in one transaction?
Yes! There is no limit on the number of Mobile Passes you can use per transaction.
Wed, 13 May, 2020 at 2:34 PM
Can I use one Mobile Pass multiple times until it runs out?
No, the Mobile Pass amount should be fully consumed in one transaction. No change or sukli will be provided if the total amount of the Pass is not consumed. 
Wed, 13 May, 2020 at 2:35 PM
What do I do when a partner merchant is not aware of the digital pass?
In case of non-acceptance, send the following information to customercare.svc.ph@sodexo.com:   Full Name: Contact Number: Email Address: Merchant Name:...
Tue, 15 Sep, 2020 at 10:09 AM
How do I revalidate my Sodexo Mobile Pass?
Customers who wish to revalidate their Sodexo Mobile Pass after it reaches its revalidation date must follow the steps below:  Send a screen capture of th...
Wed, 13 May, 2020 at 2:39 PM
What is an Activation Code?
Activation Codes are alphanumeric codes equivalent to a Mobile Pass when activated via SMS, through our web portal, or using the Mobile Pass app. 
Wed, 13 May, 2020 at 2:40 PM
How do I activate my activation code?
There are 3 ways to activate your Activation Code: Via SMS: Type ACTIVATE <space> your Activation Code and send to (+63) 9221000281 Via Website: G...
Wed, 13 May, 2020 at 5:22 PM