Mobile Pass FAQs

What happens when my activation codes expire?
Activation codes can no longer be activated once these reach the end of their effectivity date. 
Wed, 13 May, 2020 at 2:43 PM
How do I transfer my Mobile Pass using the Mobile Pass app?
Here's how to transfer your Mobile Pass to another recipient:   On the app home page, tap “Transfer Mobile Pass” or swipe right on the Mobile Pass/e...
Wed, 13 May, 2020 at 3:02 PM
How do I combine my Mobile Passes?
AUTO-COMBINE From the “Combine Mobile Pass” page, tap “Auto-combine” and enter the amount you need. Mobile Passes will be combined based on the vouchers e...
Wed, 13 May, 2020 at 2:48 PM
How can I track which of my Mobile Passes have already been used?
You may check on the status of your Mobile Passes through the transaction history page.
Wed, 13 May, 2020 at 2:48 PM
How do I import my Mobile Passes from my email or a different mobile phone?
On the app home page, tap “Import Mobile Pass” option. A pop-up screen will appear where you can specify the email address or mobile number where your Mobi...
Wed, 13 May, 2020 at 2:49 PM
What if I do not receive any verification code?
Verification codes and OTPs will expire after two minutes. If this happens, just tap on “Resend” to receive a new code.
Wed, 13 May, 2020 at 2:50 PM
How do I convert my Mobile Pass Code to Mobile Prepaid Load?
Text CONVERT <space> 10-digit Mobile Pass Code <space> Load Amount <space> 11-Digit Prepaid Mobile Number and send to 22566123   Kindly ...
Wed, 13 May, 2020 at 2:51 PM
Who are eligible to use this feature?
Mobile Pass Load Conversion can be enjoyed by all Mobile Pass Code holders with a valid Philippine Prepaid mobile numbers only. Postpaid users are not eligi...
Wed, 13 May, 2020 at 2:52 PM
What are the participating telco networks for the load conversion?
You may convert to any prepaid mobile number of Globe, Smart and Sun Cellular.
Wed, 13 May, 2020 at 2:53 PM
What happens if I register my Mobile Pass code twice for Load Conversion?
If you convert the same Mobile Pass code, or try to convert a used Mobile Pass code, the transaction will not proceed. 
Wed, 13 May, 2020 at 2:54 PM