Mobile Pass FAQs

What do I do if I don’t receive an error message or any notification of successful load conversion?
Please send an e-mail to customercare.svc.ph@sodexo.com or contact us at (02) 8-689-4789 for further assistance. We are open from Mondays to Fridays (exclud...
Wed, 13 May, 2020 at 2:54 PM
What to do when my code is Invalid?
1. Send an email to customercar.svc.ph@sodexo.com     Subject: Invalid Code     Provide the code that was "Invalid"     Merchant    Branch  ...
Sat, 5 Sep, 2020 at 9:58 AM
What to do if I did not receive my load?
OPTION 1 1. Try converting the load using another mobile number If it still does not work, please go to Option 2: OPTION 2 1. Send email to cus...
Sat, 5 Sep, 2020 at 10:02 AM
What to do if I cannot import my mobile pass codes to my app?
If you did not receive it directly from Sodexo, you will not be able to import them. You may either present the codes as it is to the cashier or convert th...
Mon, 14 Sep, 2020 at 11:24 AM
What to do when merchants do not accept Mobile Pass without barcodes?
There are merchants that are only able to accept digital passes in the app or those with bar codes in them. If you wish to use your mobile pass at these ...
Mon, 5 Jul, 2021 at 5:07 PM
How do I convert my paper vouchers to credits?
If you reside in Metro Manila: 1. Submit the gift certificates for revalidation to our Makati office.  2. A customer service representative will val...
Wed, 15 Sep, 2021 at 2:02 PM